Tuesday, May 20, 2014

Announcing Our New Name

Letter from our founder; Dr Mark Perissinotto BVSc

We are proud and excited to announce that we have changed our business name from VetShopOnline.com to VetShopMax. Our business name change also incorporates a new domain name, www.VetShopMax.com.

Our name change is due to a fresh vision, an evolutionary change rather than a radical overhaul, built on enhancing our position as a global supplier of pet meds and products. 

Our business will continue to operate in its current structure, providing you with the same pet medications, pet supplies and high level customer service, which has built and cemented our brand in the industry for the past 15 years.  Our call centre phone number remains the same however our customer service email address has changed to info@vetshopmax.com.

To celebrate our name change and as a way of thanking you for supporting us we’d like to offer you a FREE SHIPPING coupon code* to use and share with your friends.

*One use per customer | Valid until 30th June, 2014

At VetShopMax our mission remains the same; to keep your pets happy and healthy and to try to give you the best price possible.  May we take this opportunity to thank you for your support and we look forward to delivering your new orders under the VetShopMax brand.

Yours faithfully,     

Dr Mark Perissinotto BVSc       
Founder & Managing Director

Friday, May 16, 2014

SERVICE UPDATE: All services restored

Please note all services have been restored and all customers can access our website through our URL www.vetshoponline.com and all emails sent to info@vetshoponline.com are being received. Thank you for your patience during this problem. We're very happy puppies now!

Monday, May 12, 2014

Service Update 13 May

We're very sad puppies because our website and email problems are still not fixed  Your patience is appreciated during this difficult time. Rest assured we're working day and night to get it fixed. For service or assistance please call 866 560 6346 (free call) or contact us at info@vetshoponline.net

Wednesday, May 7, 2014

SERVICE UPDATE: Website and Email Problems

10 May: Computers can be sooo frustrating :( We're still having problems with our website and emails, and we'll be working all weekend  on the problem but in the meantime you can order by phone at 1 866 560 6346 (free call) and for any other customer service queries, you can call or contact us at info@vetshoponline.net. Thanks once again for your patience.

Sunday, May 4, 2014

SERVICE UPDATE:email and website problem

We're as sad as this cute puppy because our website/email problems are still not fixed 

Our trained tech dogs continue to work on it and assure us that it will be resolved soon, they're just not sure exactly when. 

In the meantime we appreciate your patience. If you need any customer service assistance please call our call centre on 1-866-560-6346, email us at info@vetshoponline.net or leave us a facebook private message.

Thursday, May 1, 2014

Service Alert: Email Problem 1 May 2014 UPDATE

UPDATE:  Unfortunately the email problem previously reported has not yet been fixed. Additionally some customers are having problems accessing our website. We're working overtime to get it sorted. In the meantime if you need to contact us, please send a private message on facebook. We do apologise for any inconvenience caused. 
EMAIL PROBLEM: Unfortunately we're currently unable to receive emails to any @vetshoponline.com email address. We're working very hard with our IT people to get this fixed asap, and will let you know as soon as it's sorted, but in the meantime if you need to contact us, please send as private message on facebook and we'll get back to you as soon as we can.

Thursday, March 13, 2014

Ruff Riders Hit Noosa, Australia

Yes, you heard it right! Surfing dogs shredded the waves to a packed shoreline last weekend in Noosa, on Queensland’s Sunshine Coast, as part of the 2014 VetShopAustralia.com.au Surfing Dog Spectacular (VetShopOnline.com’s sister website).

These ‘ruff riders’ included seasoned surfing dogs Rama a Border Collie cross and Murf, an Australian Shepherd, Patches, a Jack Russell x Fox Terrier x Cattle Dog, Indi, a Border Collie,  Hugsley, a Cocker Spaniel x Labrador, and northern New South Wales newbies, Pepper, a Staffie x and Kosta, a Bulldog x Mastiff.

Pulling off some PAW-some surfing manoeuvres these dogs and their owners proved that any breed of dog can be trained to surf; and revel in the fun.

For more information and pictures from the 2014 VetShopAustralia.com.au Surfing Dog Spectacular visit our Facebook page or visit www.surfingdogspectacular.com.au.